Book with confidence: Purchase Assurance

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Subscribe to your ASO

Becoming a subscriber is easy, and packed with benefits. Simply book two or more concerts marked with an in the same transaction to receive up to 20% off!

Why Subscribe?

  • Exclusive discount Subscribers receive up to 20% off single ticket prices
  • Spread the cost We offer two instalment payment options for subscribers
  • Access subscriber benefits Discount tickets to interstate orchestras, exclusive presales to new events, dining discounts and more

Subscriber FAQ’s

What is an ASO Subscriber

Becoming an ASO subscriber, is as simple as purchasing two or more concerts marked with an in the same transaction, there are no monthly fees or ongoing costs.

How do I become an ASO Subscriber

You can subscribe to the ASO through a variety of channels. Book online, over the phone (08 8233 6233), or drop into the ASO’s Grainger Studio where a friendly member of our subscriptions team can help you book.

Who do I ask if I have a question?

All customer queries should be directed to the ASO, even if the performance you are enquiring about is in the Adelaide Festival Centre, Adelaide Entertainment Centre, Thebarton Theatre or other venue. You can call us on 8233 6233 or email

I selected eTickets at checkout, when will I receive my tickets?

eTickets will be emailed as a pdf attachment approximately three (3) days before each performance.

How can I make payment, and what fees apply?

Payments can be made in person at the ASO by cash, savings, cheque or credit (full EFTPOS facilities at the ASO box office) – by credit card online, and by cheque, credit or EFT by post.

Subscribers pay a $5 per person subscriber fee. Subsequent additional purchases throughout the year may incur further transaction fees – please check at time of any such additional purchases.

Can I pay by instalments?

Yes. The ASO offers two instalment payment options for subscriptions, a 50/50 split payment, or fortnightly instalments. For more information speak to our subscriptions team, or review the instalment options at checkout.

I want to sit with a friend. How do I do this?

If you would like to sit with a friend or friends, please submit your subscriptions together, in the same envelope if possible.

Can I change my mind / can I exchange tickets?

Yes. Subscribers enjoy up to three complimentary ticket exchanges throughout the season. Further exchanges incur a transaction fee. You can exchange between different nights of the same concert, or into a new concert entirely within the same season.

All subscription ticket exchanges must be completed by ASO at Grainger Studio (not at Festival Theatre by BASS or TICKETEK). In all instances we will require the original ticket(s) to be returned to us prior to completing an exchange. If you have access to a smartphone, or scanner and email, exchanges can be completed over the phone. Please call 08 8233 6233 to enquire further about phone exchanges.

Please note we cannot exchange tickets after the concert has passed (if you missed the concert). If you choose a lower price ticket, you will not receive a refund and if you choose a higher price ticket, you will be required to pay the difference.

Additionally, patrons cannot exchange from a partner special event, such as concerts within the Adelaide Festival, Cabaret Festival, State Opera of South Australia, Australian Ballet or other events presented with our partners, even if purchased on an ASO subscription.

Can I get a refund if I change my mind or go away?

No, you cannot receive a refund or credit for unused tickets except as required by Australian Consumer Law.

We encourage subscribers to take advantage of our exchange policy, or pass the tickets onto a friend or family member. You can also convert tickets into tax deductible donations – contact ASO to learn more.

If you find yourself with an extra ticket that you were not able to exchange or give away, please consider providing it to the box office as we can provide these tickets to students, free of charge.

What happens if I lose my ticket(s)?

All tickets are recorded against the name of the subscribers, thus can be looked up. If you have lost your tickets on the day, please arrive at the box office with your subscriber card, a little earlier than normal (30-45 mins before the concert) so a replacement can be printed.

You do not need to contact us in advance if you can present your subscriber card at the box office.

If you have lost your entire subscription, please call the ASO on 08 8233 6233 to discuss options. Please note General Admission tickets cannot be replaced.

Do you accept Companion Card?

Yes, we are proud members of the Companion Card Program and honour the card for both single tickets and subscriptions.

Do I have to list my concert companion? What is the benefit?

No, it is not compulsory to include details of your concert companion. However, concert companions are added to ticket orders which qualify companions to receive all the communications and benefits of subscribing, including subscriber card, pre-concert information (including electronic free program download) and subscriber exclusive pre-sales.

What qualifies as Concession Discount?

Holders of a Centrelink or DVA pension, full-time students or individuals receiving unemployment benefits. Seniors and Health Care Cards not accepted.

Do you have cheaper tickets for youth and students?

Youth aged 2-14 inclusive at the time of purchase are eligible for a ‘child’ price ticket. Young adults aged 15-30 inclusive at the time of purchase are eligible for our ‘30 and Under’ ticket for selected concerts.

Please note patrons under 15 must be accompanied by an adult sitting in an adjacent seat.

Additionally, full-time students can receive complimentary rush tickets on selected concerts when available if they hold a Live Pass.

Do babies need tickets?

Yes. Every person requires a ticket, including babies under 2, who are free

What happens if a concert is cancelled due to COVID-19?

ASO will contact all patrons to discuss refund, exchange, credit or donate options for any cancelled performances.

More events to be announced

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Shopping Cart

Seats reserved for

Your ASO Subscription

    Choose your reserve preference

    This reserve selection will be used for all concerts where available

    • Adelaide Entertainment Centre: Floor Sections, Front of Tiered Arena Seating Sections 5-9.
    • Adelaide Town Hall: Dress Circle
    • Festival Theatre: Stalls and Dress Circle
    • Elder Hall: Stalls and Gallery

    *Please note some Elder Hall and Grainger Studio events are single reserve only.

    • Adelaide Entertainment Centre: Rear of Floor Sections, Tiered Arena Seating
    • Adelaide Town Hall: Stalls and Central Unrestricted View Gallery
    • Festival Theatre: Stalls, Dress Circle and Grand Circle
    • Elder Hall: Stalls and Gallery

    *Please note some Elder Hall and Grainger Studio events are single reserve only.

    • Adelaide Entertainment Centre: Side View Floor Sections, Tiered Arena Seating
    • Adelaide Town Hall: Stalls, Alcoves and Gallery (some Gallery seats partially restricted view)
    • Festival Theatre: Rear Stalls, Dress Circle and Grand Circle

    *Please note some Elder Hall and Grainger Studio events are single reserve only.

    • Adelaide Entertainment Centre: Tiered Arena Seating
    • Adelaide Town Hall: Stalls, Alcoves and Gallery (most C Reserve seats are partially or fully restricted view)
    • Festival Theatre: Dress Circle and Grand Circle

    *Please note some Elder Hall and Grainger Studio events are single reserve only.

    Select your tickets

    How many subscribers?

    Additional tickets

    Do you want additional tickets to any of your subscription concerts? Additional tickets will be in the same seating reserve, and are guaranteed to be seated with your subscription tickets.

      Your Learning Booking/Application

        Select Year Levels

        Select DfE Category (if applicable)

        Are you from a Government School?

        Please specify your school’s category on the DfE Index of Educational Disadvantage.

        Select Your Tickets

          An invoice for your booking/application will be created and sent to you via email. No payment will be required on checkout.

          Professional Development Session

          This performance has an associated professional development session. It is extremely important to the delivery of the project that at least one teacher from your school attends this session.

          Booking/Application Details

          Your booking/application has been submitted

          Please check your email for your booking/application confirmation. If you have not received an email confirmation within 5 minutes, please contact the ASO by email or by phone 08 8233 6246

          Something went wrong

          There was a problem confirming your booking/application. Please contact Rachel Hicks, Learning and Community Projects Coordinator at or phone 08 8233 6256 for assistance.

          Finish building your subscription to proceed to checkout.

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